Your Dynamics 365 F&O AMS — handled by AI without going through an SI
Your D365 AMS contract eats €150-300k/year for 100-200 resolved tickets. No result commitment, no transparency on unit cost.
Replace your Dynamics 365 F&O AMS with per-ticket AI: €200 per resolved development, 48-hour delivery, parallel run with no disruption.
Why classic D365 AMS no longer plays its role
- ✗The monthly retainer guarantees human availability, never resolution within a set delay.
- ✗Per-ticket cost is diluted in the retainer: impossible to measure ROI at development level.
- ✗The vendor prioritizes its large clients; yours slip into the backlog.
- ✗Exiting the contract costs €30-80k in skill transfer — which kills competition.
Per-ticket AMS, transparent, no volume commitment
- ✓€200 per ticket resolved (AI develops exactly what was defined during needs analysis and tests pass) and merged into your Azure DevOps. No retainer, no deposit.
- ✓48-hour target, automatic escalation if the ticket falls outside our scope — requalification or drop without billing.
- ✓You keep your current AMS in parallel while measuring results: zero risk of disruption.
- ✓All code, tests and documentation stay in your Azure DevOps repo.
How it works
Submit your ticket
Describe the business or technical need in a few lines. No 50-page spec required.
AI generates the extension
X++ code, unit tests and documentation produced in under 48 hours.
Validation on your Azure DevOps
Pull request submitted on your repository. Your IT lead reviews and validates before merge.
Delivered — you pay €200
Once merged, it's delivered. No billing if the ticket isn't resolved.
The process applied to this case
- 01
Audit of your current AMS contract
Inventory of tickets handled over the last 12 months, classification by D365 module and complexity, calculation of real unit cost. This provides the baseline against Skalp AI.
- 02
Identification of eligible tickets
Sort future tickets between those that stay in AMS (critical production matters, daily run) and those that switch to Skalp AI (new developments, extensions, customizations).
- 03
Parallel run over 2-3 months
You keep your current AMS and submit 20 to 40 tickets in parallel to Skalp AI. This measures lead time, quality and user satisfaction before any commitment.
- 04
Per-ticket saving measurement
Direct comparison: Skalp AI cost (€200 × N) versus equivalent AMS cost (~€1,200 average × N). Saving typically over 80% from month one.
- 05
Progressive switch and AMS renegotiation
At your AMS annual renewal, renegotiate down (60-70% of initial volume) or terminate entirely depending on your confidence in Skalp AI results.
Frequently asked questions
How do we switch without operational disruption?+
What about tickets in progress at my current vendor?+
How do we financially steer the AMS → Skalp AI transition?+
What if Skalp AI misses lead time on a critical ticket?+
Related pages
To go deeper on the same topic, seen from other angles.